Punishments and appeals (ban appeal): clear rules and how to appeal correctly

Most common types of punishments and reasons

Azeroth Legacy applies punishments proportional to the infraction. Existing types:

Formal notice For minor first-time infractions — inappropriate behavior in chat, isolated offensive language, use of unintentional mechanics on a one-off basis.

Temporary silence Chat restriction for a defined period. Applied for recurring toxic behavior, spam, or verbal harassment.

Temporary suspension Access blocked for days or weeks. Moderate infractions confirmed, such as use of a one-off exploit or behavior detrimental to the experience of others.

Permanent ban Serious infractions: use of third-party software (hacks, bots), systematic exploits, account fraud, serious predatory behavior or repeat offenses after suspensions.

Rollback Reversal of illegitimately obtained items or progress — usually accompanies another punishment.

How the appeal process works

The ban appeal is the formal contestation mechanism. The standard process:

1. Access the channel or ban appeal form — usually on Discord or the server website
2. Inform your nickname and the punishment received — be specific
3. Explain your version of the facts — without aggressiveness, clearly
4. Attach evidence — screenshots, logs, technical context
5. Wait for the response deadline — respect the analysis time without sending multiple appeals

The appeal is reviewed by a different member than the one who administered the punishment to ensure impartiality.

What to submit to increase the chance of a fair review

Successful appeals usually have:

• Objective description of what happened from your point of view
• Technical evidence — if the ban came from a false positive from the anti-cheat, lag logs, error prints or video of the behavior help
• Clean history — if this is your first infraction and you have a positive history on the server, mention
• Acknowledgment — if there was a mistake on your part, honestly admitting it has more weight than denying everything

Errors that invalidate a ban appeal

• Sending multiple appeals for the same case — this does not speed it up, it can delay it
• Aggressive tone or threats — appeals with hostility are closed more quickly and with less sympathy
• Lying about what happened when there are logs — server logs are accurate; contradicting them without solid evidence undermines credibility
• Not responding when the team asks for additional information — the appeal remains idle and can be closed due to inactivity
• Use an alternative account while the ban is under review — this constitutes evasion of punishment and can make the ban permanent

Good practices to avoid recurrence

After returning from a punishment:

• Read the full regulation — many repeat offenses come from ignorance of specific rules
• Avoid any gray zone that led to the previous punishment
• If you are unsure whether something is permitted, ask before doing it
• Maintain positive chat behavior — history of good conduct counts in future assessments
• Report other offenders rather than "retaliate" — acting on your own leads to new violations